Return policy

WAHA Return & Exchange Policy
At WAHA, every piece is made in small batches, so we hold ourselves to a simple, fair returns process.

Return window
You have 14 days from the date your order is delivered to request a return or exchange. After 14 days, we're unable to offer a refund or exchange.

Condition requirements
To be eligible for a return, your item must be:

Unworn and unused, with no signs of wear
In its original packaging, including the watch box, straps, and any authentication/batch card
Accompanied by proof of purchase (order number or receipt)
Non-returnable items

Merch (t-shirts/hoodies) that has been washed or worn
Items marked Final Sale or from limited/numbered restock batches (if applicable)
Gift cards
How to start a return
Email contact@wahabrand.com with your order number and reason for return. We'll confirm eligibility and send you the return address and instructions. Please don't send items back without contacting us first — unrequested returns may not be accepted.

Return shipping
Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect — in that case, we cover it and will send a prepaid label or reimburse reasonable shipping costs.

Refunds
Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable.

Exchanges
Need a different strap color or size? Email us and we'll arrange an exchange, subject to stock availability. If the item you want is out of stock, we'll issue a refund instead.

Damaged or defective items
If your TAWS arrives damaged or with a manufacturing fault, contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund, your choice.

International orders
For orders outside [your home country], any customs duties or import taxes paid are non-refundable. Return shipping across borders is the customer's responsibility unless the item was faulty.

EU/UK customers — your legal right of withdrawal
If you're ordering from the EU or UK, you have a statutory right to cancel your order within 14 days of delivery for any reason, under EU/UK consumer protection law, in addition to the policy above. This legal right can't be limited by our store policy.